Clear terms for how we scope, deliver, and support client work.
General service terms for managed IT, website development, visibility services, consulting, and project-based work.
These Terms of Service outline the general conditions under which Southern Consulting & Design provides services. Specific proposals, agreements, or statements of work may include additional or different terms.
January 1, 2026
These terms are designed to make scope, billing, service expectations, client responsibilities, project work, third-party vendors, and termination expectations easier to understand.
What these terms are meant to clarify.
This summary is here to make the page easier to scan. The full terms below control the details.
Written scope defines the work.
Services are limited to the agreed proposal, agreement, or statement of work. Additional requests may require updated scope or separate billing.
Initial terms and notice periods matter.
Managed services generally start with a 12-month term and require written notice for cancellation after the initial term.
Project work is scoped individually.
Consulting and project work may be hourly or fixed-rate, with deliverables, timelines, and pricing outlined before work begins.
Clients help keep work moving.
Timely access, approvals, licenses, account credentials, and communication are needed to avoid delays.
Terms of Service
Effective Date: January 1, 2026. By engaging our services, clients agree to the terms outlined below, unless different terms are stated in a signed agreement, proposal, or statement of work.
1. Introduction
These Terms of Service outline the general conditions under which Southern Consulting & Design ("Southern Consulting," "we," "our," or "us") provides managed IT services, website development, visibility services, consulting, and project-based work.
By engaging our services, clients agree to these terms. Any written proposal, agreement, or statement of work may include additional or different terms specific to that engagement.
2. Scope of Services
Southern Consulting provides managed IT services, website development and management services, visibility services, consulting services, and project-based work as defined in individual proposals, agreements, or statements of work.
Services are limited to the scope outlined in writing. Any work requested outside the agreed scope may be billed separately or may require an updated agreement, proposal, or statement of work.
3. Managed Services Term and Cancellation
Managed services are generally provided for an initial twelve (12) month term unless otherwise stated in writing. After the initial term, managed services may continue on a month-to-month basis unless renewed, modified, or cancelled according to the applicable agreement.
Either party may cancel managed services after the initial twelve (12) month term with sixty (60) days written notice, unless otherwise stated in writing. Notice must be provided by email or other written communication to ensure proper documentation and transition planning.
Services and billing will continue during the notice period. Early termination without proper notice does not waive payment obligations for the notice period or for amounts already owed.
4. Project and Consulting Engagements
Consulting and project-based services are scoped individually and may be billed hourly, at a fixed rate, by milestone, or according to another written arrangement, depending on the nature of the work.
Project timelines, deliverables, pricing, assumptions, and responsibilities will be outlined in writing prior to work beginning. Changes to scope, requested additions, delays, or new requirements may result in adjusted timelines or additional charges.
5. Billing and Payment Terms
Invoices are issued according to the agreed billing schedule and are due upon receipt unless otherwise stated in writing.
Late payments may result in delayed service, paused work, or suspension of non-critical services until the account is brought current. Southern Consulting reserves the right to require payment before resuming services if an account becomes past due.
Client payment obligations continue for completed work, active service periods, notice periods, approved expenses, and any other amounts owed under the applicable proposal, agreement, or statement of work.
6. Client Responsibilities
Clients agree to:
- Provide timely access to systems, accounts, files, platforms, locations, and information necessary to perform services
- Maintain valid licenses, subscriptions, credentials, and permissions for third-party software, platforms, and services
- Designate an authorized point of contact for approvals, decisions, communication, and service coordination
- Provide timely feedback, approvals, content, assets, and required business information when needed
- Follow reasonable security, access, and communication procedures related to the services being provided
Delays caused by lack of access, missing information, delayed approvals, third-party delays, or unavailable client resources may impact timelines and are not the responsibility of Southern Consulting.
7. Third-Party Services and Vendors
Southern Consulting may work with, recommend, configure, manage, or coordinate third-party vendors, software providers, hosting providers, cloud platforms, communication tools, security tools, payment processors, or service platforms on behalf of the client.
Southern Consulting is not responsible for outages, policy changes, service changes, pricing adjustments, data loss, product changes, account restrictions, or failures related to third-party services outside of our direct control.
Clients remain responsible for maintaining their own third-party accounts, licenses, subscriptions, payment methods, account ownership, and compliance with third-party terms unless otherwise stated in writing.
8. Data, Security, and Compliance
While Southern Consulting follows structured processes and security-minded practices, no system, website, network, backup process, or technology environment can be guaranteed to be completely secure, uninterrupted, or error-free.
Clients remain responsible for regulatory, legal, industry, and compliance requirements applicable to their organization. Southern Consulting may provide technical support, documentation, implementation help, and general guidance, but we do not serve as legal counsel, compliance counsel, or a regulatory authority.
9. Limitation of Liability
To the fullest extent permitted by law, Southern Consulting is not liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to lost revenue, lost profits, data loss, reputational harm, or business interruption.
Except where prohibited by law or otherwise stated in a signed written agreement, liability for services provided is limited to the amount paid by the client for services during the preceding thirty (30) days.
10. Service Availability
While we strive for timely response and reliable service, availability may vary based on workload, urgency, service type, client agreement, third-party dependencies, and the nature of the request.
Emergency or after-hours services, if offered, may be billed separately unless included in a managed services agreement or otherwise stated in writing.
11. Ownership, Access, and Handoff Upon Termination
Upon termination of services, clients retain ownership of their data, content, and accounts, subject to any third-party platform terms, unpaid balances, licensing limits, or separate written agreements.
Southern Consulting will provide reasonable assistance with transition or handoff during the applicable notice period. Extended transition support, emergency handoff requests, documentation rebuilds, data exports, vendor coordination, or work requested beyond the notice period may be billed separately.
12. Changes to Terms
Southern Consulting reserves the right to update these Terms of Service as needed. Clients will be notified of material changes where appropriate.
Continued use of services after updated terms are provided or posted constitutes acceptance of the updated terms, unless otherwise prohibited by law or superseded by a signed written agreement.
13. Governing Law
These Terms of Service are governed by the laws of the State of Georgia, without regard to conflict of law principles, unless otherwise stated in a signed written agreement.
14. Questions
If you have questions about these terms or how they apply to your services, we are happy to discuss them before work begins.
- Southern Consulting & Design
- Email: info@southerncd.com
- Phone: 470-252-9046
- Website: southerncd.com
Have a question before work begins?
We are happy to clarify service terms, scope, billing, timelines, responsibilities, or cancellation expectations before a project or managed service agreement starts.