How we handle the information you share with us.

1. Introduction

Southern Consulting & Design ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request services, communicate with us, or work with us as a client.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information you provide directly to us, information collected automatically through our website, and information needed to provide our services.

Personal Information

We may collect personal information such as:

• Name
• Email address
• Phone number
• Company or organization name
• Job title or role
• Business address or service location
• Project details, service requests, or support information
• Billing and payment-related information
• Communications you send to us by email, phone, text message, website form, or other methods

Payment Information

If you make a payment, payment information may be processed by a third-party payment processor. We do not intentionally store full payment card numbers on our website.

Website and Usage Information

When you visit our website, we may automatically collect certain information, including:

• Browser type
• Device information
• IP address
• Pages visited
• Referring website links
• Date and time of visit
• General interaction data, such as form submissions or button clicks

Client Service Information

When providing IT, website, consulting, visibility, or other business services, we may receive access to information necessary to perform the requested work. This may include business contact information, website content, account details provided by the client, technical environment details, vendor information, support requests, and other information related to the services we provide.

3. How We Use Your Information

We may use the information we collect to:

• Provide, manage, and improve our services
• Respond to inquiries, service requests, and support needs
• Prepare proposals, estimates, invoices, and project communications
• Schedule meetings, consultations, and service work
• Process payments and manage billing
• Communicate with you about projects, accounts, updates, or service-related matters
• Improve our website, messaging, service offerings, and customer experience
• Send promotional, educational, or informational communications, where permitted
• Maintain records for business, accounting, legal, and compliance purposes
• Protect our business, website, systems, clients, and users
• Comply with applicable laws, regulations, and legal obligations

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, tracking technologies, or similar tools to help us understand website activity, improve user experience, measure website performance, and support marketing or communication efforts.

You can adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain website functionality.

5. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties when necessary to operate our business, provide services, or comply with legal obligations. These may include:

• Website hosting providers
• Form and scheduling providers
• Payment processors
• Email, communication, or SMS platforms
• Analytics and reporting tools
• Cloud service providers
• IT, security, backup, or support tools
• Contractors, vendors, or subcontractors assisting with client work
• Legal, accounting, or professional advisors
• Government authorities, courts, or regulators when required by law

We only share information as needed for legitimate business purposes, service delivery, legal compliance, or protection of our rights.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements.

When information is no longer needed, we may delete, archive, de-identify, or securely dispose of it in accordance with our business needs and legal obligations.

8. Email, Phone, and Text Communications

We may contact you by email, phone, or text message regarding inquiries, services, appointments, projects, billing, support, or other business-related matters.

We may also send promotional or informational communications where permitted. You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us directly.

If you receive text messages from us, you may reply STOP to opt out, where applicable. Message and data rates may apply depending on your carrier.

Opting out of marketing communications does not prevent us from sending service-related, transactional, billing, support, or legally required communications.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction or updates to your personal information
• Request deletion of certain personal information
• Opt out of marketing communications
• Ask how your information is used or shared

To exercise these rights, please contact us at info@southerncd.com.

We may need to verify your identity before fulfilling certain requests. Some requests may be limited by legal, security, recordkeeping, or service-related obligations.

10. Third-Party Links

Our website or communications may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party sites or platforms you use.

11. Client Data and Service Agreements

For clients who engage us for IT, website, consulting, visibility, or other services, additional agreements, proposals, statements of work, service terms, or confidentiality obligations may apply.

If a client relationship involves regulated information, compliance-sensitive environments, or special data handling requirements, those obligations should be addressed in a separate written agreement.

12. Children's Privacy

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on our website with an updated effective date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• Southern Consulting & Design
• Email: info@southerncd.com
• Phone: 470-252-9046
• Website: southerncd.com